Work with Others to Improve Customer Service

Activities

A1 Internal Customers

A2 Team Roles

Glossary

Glossary

Handouts

H1 Work with others to follow plans for improving CS

H2 Monitor own performance against plans to improve CS

H3 Monitor team performance against plans to improve CS

Knowledge Test

Knowledge Test

Revision Cards

Revision Cards

Worksheets

W1 Work with others to follow plans for improving CS

W2 Monitor own performance against plans to improve CS