Provide Reception Services


Activity 1 Receptionist Attributes

Activity 2 Positive or Negative Body Language

Activity 3 Telephone Skills

Activity 4 Controlling Visitors

Activity 5 Safety Signs

Activity 6 Line of Command

Activity 7 Information Sources



Worksheet 1 Role of Reception

Worksheet 2 Creating a Good Impression

Worksheet 3 Communication Skills

Worksheet 4 Tone and Clarity

Worksheet 5 Health, Safety and Security

Worksheet 6 Understanding your Organisation

Worksheet 7 Finding and Providing Information

Worksheet 8 Dealing with Challenging Visitors



Handout 1 Role of a Receptionist

Handout 2 Creating the Right Impression

Handout 3 Security Procedures

Handout 4 Understanding Your Organisation