Principles of providing administrative services

Outcome 1 

Activity 1 Meetings Duties

Activity 2 Minutes

Activity 3 Wordsearch

Activity 4 Meetings Terms Matching

Activity Worksheet 1 Meetings

Handout 1 Meetings

Handout 2 Planning and Organising Meetings

Outcome 2 

Activity 1 Wordsearch

Activity 2 Travel Quiz

Worksheet 1 Business Travel

Worksheet 2 Planning Business Travel

Handout 1 Business Travel

Handout 2 Organising Business Travel

Outcome 3 

Activity 1 Diary Entries

Activity 2 Wordsearch

Worksheet 1 Types of a Diary System

Worksheet 2 Managing Diary Systems

Handout 1 Diary Systems

Handout 2 Managing Diary Systems

Outcome 4 

Activity 1 Minimising Waste

Activity 2 Wordsearch Consumables

Activity 3 Wordsearch Office Equipment

Activity 4 Photocopier Features

Activity 5 Mail Equipment

Worksheet 1 Minimising Waste

Worksheet 2 Office Equipment

Worksheet 3 Using Office Equipment

Worksheet 4 Stationery Stock

Handout 2 Office Equipment

Outcome 5 

Activity 1 Wordsearch Mail

Activity 2 Mail Quiz

Worksheet 1 Handling the Mail

Handout 1 Handling Mail

Outcome 6 

Activity 1 Internal Customers

Activity 2 Wordsearch Customer Service

Worksheet 1 Dealing with Different Customers

Worksheet 2 Customer Service

Worksheet 3 Customer Service Scenario

Handout 1 Types of Customer

Handout 2 Providing Customer Service