Organise the Delivery of Reliable Customer Service

Activities

A1 Prioritise

A2 Crossword

Glossary

Glossary

Handouts

H1 Plan and organise the delivery of reliable CS

H2 Review and maintain CS delivery

H3 Use recording systems to maintain reliable CS delivery

Knowledge Test

Knowledge Test

Revision Cards

Revision Cards

Worksheets

W1 Plan and organise the delivery of reliable CS

W2 Review and maintain CS delivery

W3 Use recording systems to maintain reliable CS delivery