Level 3 Customer Service Resources

Demonstrate Understanding of Customer Service

Demonstrate Understanding of the Rules that Impact on Improvements in Customer Service

Deal with Customers in Writing or Electronically

Organise the Delivery of Reliable Customer Service

Improve the Customer Relationship

Monitor and Solve Customer Service Problems

Work with Others to Improve Customer Service



Additional learner resources can be found below:

Build and maintain effective customer relations.
Communicate in writing
Communicate verbally with customers
Contribute to the organisation of an event
Develop customer relationships
Exceed customer expectations
EXTRA Manage or support equality of opportunity
Gather, analyse and interpret customer feedback
Manage diary systems
Manage individual perf & Manage individual development in the workplace
Manage team performance
Monitor the quality of customer service interactions
Organise and Deliver customer services
Principles of business
Provide reception services
Resolve Customer Problems
Resolve customers complaints
Understand Customers and customer retention
Understand the Customer Service Environment