Level 2 Customer Service Resources

Follow the rules to deliver customer service

Communicate effectively with others

Give customers a positive impression of yourself and your organisation

Promote additional services or products to customers

Process Information About Customers

Deal with Customers Face to Face

Deal with Incoming Telephone Calls from Customers

Deliver Reliable Customer Service

Recognise Diversity When Delivering Customer Service

Resolve Customer Service Problems

Develop Customer Relationships

Develop Personal Performance Through Delivering Customer Service


Additional Resources can be found below;

Communicate in writing
Communicate verbally with customers
Contribute to the organisation of an event
Deal with Incoming Calls from customers
Deliver customer service
Develop working relationships with colleagues
Devlop customer relationships
ERR employee rights and responsibilities
EXTRA Meet and welcome visitors
Gather, analyse and interpret customer feedback
H&S in the Workplace
Make telephone calls to customers
Manage diary systems
Manage Personal Performance and Development
Principles of Customer Service
Principles of equality and diversity in the workplace
Process information about customers
Promote additional services or products to customers
Provide reception services
Resolve Customer service Problems
Resolve customers complaints
Understand Customers
Understand Employer Organistations
















Additional learner resources can be found below.

Additional Customer Service Resources