Improve the Customer Relationship

Activities

A1 Crossword

A2 Customer Expectations

Glossary

Glossary

Handouts

H1 Improve communications with your customers

H2 Balance the needs of your customer and your organisation

H3 Exceed customer expectations to develop the relationship

Key Words and Phrases

Key words and phrases

Knowledge Test

Knowledge Test

Revision Cards

Revision Cards

Worksheets

W1 Improve communication with your customers

W2 Balance the needs of your customer and your organisation

W3 Exceed customer expectations to develop the relationship