Give customers a positive impression of yourself and your organisation

Activities

203 A1 Answers Body language

203 A1 Body language

203 A2 Answers Features and benefits 1

203 A2 Features and benefits 1

203 A3 Features and benefits 2

203 A4 Answers Wordsearch 203 A4 Wordsearch

Handouts

203 H1 Establish effective rapport with customers

203 H2 Communicate with and respond to customers

Glossary

203 Glossary

Revision Cards

203 Revision Cards

Worksheets

203 W1 Establishing rapport

203 W2 Communicate with and respond to customers

Knowledge Test

203 Knowledge Test