Follow the rules to deliver customer service

Handouts

201 H1 Organisational rules and procedures

201 H2 Benefits of following organisational rules and procedures

201 H3 Health and safety at work act

201 H4 Data protection act

201 H5 Consumer law and customers’ rights

Worksheets

201 W1 Rules and procedures quiz

201 W2 Answers Legislation quiz

201 W2 Legislation quiz

201 W3 Answers Crossword

201 W3 Crossword

Revision Cards

201 Revision Cards

Knowledge Test

201 Knowledge Test