Develop customer relationships

Activities 

Activity 1 Customer Expectations

Activity 2 Customer Needs

Activity 3 Internal Customers

Activity 4 Customer Loyalty and Retention

Activity 5 Adding Value

Activity 6 Features and Benefits

Worksheets 

Worksheet 1 Customer Expectations

Worksheet 2 Customer Information

Worksheet 3 Internal Customer Relationships

Worksheet 4 External Customer Relationships

Worksheet 5 Communications

Worksheet 6 Customer Loyalty and Retention

Worksheet 7 Customer Feedback

Worksheet 8 Adding Value

Handout 

Handout 1 Customer Expectations

Handout 2 Managing the customer relationship

Handout 3 Building customer relationships

Handout 4 Using customer feedback

Handout 5 Adding value