Develop customer relationships
Activities
Activity 1 Customer Expectations
Activity 4 Customer Loyalty and Retention
Activity 6 Features and Benefits
Worksheets
Worksheet 1 Customer Expectations
Worksheet 2 Customer Information
Worksheet 3 Internal Customer Relationships
Worksheet 4 External Customer Relationships
Worksheet 6 Customer Loyalty and Retention
Handout
Handout 1 Customer Expectations
Handout 2 Managing the customer relationship
Handout 3 Building customer relationships