Develop and evaluate operational plans for area of own responsibility

Handouts

H1 SMART

H2 Kotter’s eight-stage change model

H3 Lewin’s change management model

H4 Stakeholder analysis

H5 Stakeholder planning

Worksheets

W1 Operational objectives and organisational aims

W2 Implementation steps

W3 Risks and contingency planning

W4 Stakeholders

W5 Case study 1

W6 Case study 2

W7 Monitoring operational objectives

W8 Evaluating operational objectives