Demonstrate Understanding of the Rules that Impact on Improvements in Customer Service

Handouts

H1 SWOT Analysis

H2 Legislation

H3 Business Legislation and External Regulations

Knowledge Test

Knowledge Test

Revision Cards

Revision Cards

Worksheets

Worksheet 1 SWOT Analysis

Worksheet 2 Relevant Legislation and Improvement

Worksheet 3 Relevant business legislation and external regulations for improvement