Demonstrate Understanding of Customer Service

Handouts 

Handout 1 Customer Service Language

Handout 2 Customer service language in practice

Handout 3

Handout 4 Ethical Values

Handout 5 Impact of service offer on different people in the service chain

Knowledge Test

Knowledge Test

Revision Cards

Revision Flash Cards

Worksheets

Worksheet 1 The Service offer

Worksheet 2 The service offer of different sectors

Worksheet 3 The service offer of different sectors