Deliver customer service

Activities 

Activity 1 Understand Customer Service Delivery

Activity 2 The Brand

Activity 4 Be able to Provide Customer Service Evaluation Activity

Evaluation Activity

Workplace Activity 1 Customer Service Delivery

Workplace Activity 2 The Relationship Between the Customer Service and the Brand

Workplace Activity 3

Workplace Activity 4 Be able to Provide Customer Service

Workplace Activity 5

Workplace Activity 6

 

Worksheets 

Worksheet 1 Gathering Customer Feedback

Worksheet 1a Short Answer Questions

Worksheet 1b Short Answer Questions

Worksheet 1c Short Answer Questions

Worksheet 1d Short Answer Questions

Worksheet 1e Short Answer Questions

Worksheet 2 Gathering Customer Feedback

Worksheet 3 Averages of Representative Samples

Worksheet 4 Presenting Data

Worksheet 5 Presenting Data

Worksheet 6 Communicating Feedback

Worksheet 7 Conducting Monitoring

Worksheet 8 Analysing the Data

Worksheet 9 Improvement Action Planning

Worksheet 10 Giving Feedback to a Colleague

 

Handouts 

Handout 1 Understand Customer Service Delivery

Handout 2 Understand the Relationship between Customer Service and a Brand

Handout 3 How to Prepare to Deal with Customers

Handout 4 How to Provide Customer Service

Handout 5 How to Provide Customer Service

Handout 6 Improving Customer Service