Deal with Customers Face to Face

Activities

209 A1 Answers Wordsearch

209 A1 Wordsearch

209 A2 Answers Body language

209 A2 Body Language

Handouts

209 H1 Communication skills

209 H2 Body language

Glossary

209 Glossary of Terms

Revision Cards

209 Revision Cards

Worksheets

209 W1 Communications

209 W2 Body language and rapport

Knowledge Test

209 Knowledge test