Business Administration 2 Resources

Provide Reception Services

Develop a Presentation

Contribute to the Organisation of an Event

Communication in a Business Environment

Principles of Business Document Production and Information Management

Understand Employer Organisations

Employee Rights and Responsibilities

Process Information about Customers

Manage Personal and Professional Development

Understand working in a Customer Service Environment

Exploring Social Media

Use a telephone and voicemail system

Maintain and issue stationery and supplies

Deliver customer service

Principles of providing administrative services

Develop working relationships with colleagues

Principles of team leading

Principles of equality & diversity in the workplace

Participate in a project

Develop customer relationships